This Privacy Policy explains how KCG Tech Services (“we”, “us”) collects, uses, and safeguards information when you visit https://www.kcgtechservices.com or contact us.
Information we collect
- Information you provide — when you submit our contact form we collect your name, email address, phone number (optional), and the contents of your message.
- Chat assistant — if you use the website chat, we collect the name, email, and phone you enter before chatting and the messages you exchange with the assistant.
- Usage information — standard server logs (IP address, browser type, pages visited) and, if enabled, privacy-respecting analytics.
How we use it
- To respond to your enquiries and provide the services you request.
- To operate, secure, and improve our website.
- To comply with legal obligations.
Sharing
We do not sell your personal information. We share it only with the service providers who help us operate this website, and where required by law:
- SMTP2GO — delivers contact-form and chat-lead emails to our team and your confirmation email.
- Anthropic — the AI model behind the chat assistant processes your chat messages to generate replies. Please don’t share passwords or other sensitive data in the chat.
- Google reCAPTCHA — protects our contact form from spam. Its use is subject to Google’s Privacy Policy and Terms of Service.
- Cloudflare Web Analytics — cookieless, aggregate visitor statistics.
- HubSpot — if enabled, our CRM stores the contact details you give us so we can follow up.
Data retention & security
We retain enquiry information only as long as needed to respond and for our legitimate business records, and we apply reasonable technical and organizational measures to protect it.
Your rights
You may request access to, correction of, or deletion of your personal information by emailing sales [at] kcgtechservices.com.
Cookies
Our site uses only the cookies necessary for it to function and, where enabled, analytics. You can control cookies through your browser settings.
Contact
Questions about this policy? Email sales [at] kcgtechservices.com or see our contact page.