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Frequently asked questions
Everything you need to know about working with KCG Tech Services.
What is a Managed Service Provider (MSP)?
An MSP manages your IT for a predictable monthly fee — monitoring, helpdesk, security, backups, and maintenance — giving you a full IT department without the overhead of hiring one.
Do you support businesses outside the United States?
Yes. With offices in Miramar, Florida and Kingston, Jamaica, we serve clients across the US, the Caribbean, and worldwide.
How quickly do you respond to support requests?
Managed clients get 24/7 monitoring and priority helpdesk support — most issues are acknowledged within minutes and remote fixes begin right away.
Can you work with our existing systems and cloud?
Absolutely. We work across Microsoft 365, Azure, AWS, VMware, and on-premises environments, and integrate with the tools you already use.
How much does managed IT cost?
It depends on your environment and plan (Essential, Managed, or Complete). Contact us for a free assessment and a custom quote.
How do I start a remote support session?
Use the Remote Support link in the Support menu to launch a secure session, or call our technical support line and a technician will guide you.
Can you help my business adopt AI?
Yes — our AI Solutions cover Microsoft 365 Copilot rollouts, AI chatbots and assistants, workflow and document automation, and custom AI integrations, with the security, governance, and training to use them responsibly. Contact us for an AI readiness assessment.
Still have questions?
Our team is happy to help — reach out and we'll get right back to you.