Cutting Downtime 90% for a Growing Logistics Firm
Challenge
Frequent outages and slow break-fix response were costing hours of productivity each week, with no proactive monitoring or backup strategy in place.
Solution
We onboarded them to a fully managed IT plan: 24/7 monitoring, patch management, endpoint security, cloud backup with tested disaster recovery, and a responsive helpdesk.
Results
- 90% reduction in unplanned downtime
- Issues caught proactively before users noticed
- Predictable flat monthly IT cost
- Tested, reliable backups & DR
KCG runs our entire IT operation so our team can focus on the business instead of the help desk.