# KCG Tech Services > Your technology solutions specialist — delivering premier IT services and support to customers worldwide. Managed Service Provider (MSP) with offices in Miramar, Florida (USA) and Kingston, Jamaica. ## Contact - Sales: sales@kcgtechservices.com - Support: support@kcgtechservices.com - Office hours: Mon–Fri, 9:00 AM – 5:00 PM ET (managed clients: 24/7 monitoring) - United States office: 17113 Miramar Parkway, Suite 1107, Miramar, FL 33027 - Main: +1 (954) 391-9500 - Premium Support Only: +1 (844) 524-TECH (8324) - Fax: +1 (954) 342-3329 - Jamaica office: 8 Lady Musgrave Road, Kingston 5, St. Andrew, Jamaica - Main: +1 (876) 678-8324 ## Leadership - Everett Kildare, Managing Director (https://www.kcgtechservices.com/about#everett-kildare) ## Services - [Managed Service Provider (MSP)](https://www.kcgtechservices.com/managed-it-services): Your outsourced IT department — fully managed, monitored, and supported. - [AI Solutions](https://www.kcgtechservices.com/ai-solutions): Practical AI, automation, and Microsoft Copilot for your business. - [Cloud Computing](https://www.kcgtechservices.com/cloud-computing): System & application hosting and remote cloud access. - [IT Solutions](https://www.kcgtechservices.com/it-solutions): Managed IT, backups, disaster recovery, and security. - [VoIP Services](https://www.kcgtechservices.com/voip-services): Hosted & on-premises VoIP and PBX systems. - [Web Development](https://www.kcgtechservices.com/web-development): Website hosting and web-enabled applications. - [Database Management](https://www.kcgtechservices.com/database-management): Oracle, Microsoft SQL, and MySQL solutions. - [Managed IT Services in Miramar, FL](https://www.kcgtechservices.com/managed-it-services-miramar-fl): Miramar-based managed IT, cybersecurity, cloud, and VoIP for South Florida businesses — 24/7 monitoring, local on-site support, and hurricane-ready backups. - [IT Support & Managed IT in Kingston, Jamaica](https://www.kcgtechservices.com/it-support-kingston-jamaica): Kingston-based managed IT, cybersecurity, cloud, and VoIP for Jamaican businesses — 24/7 monitoring, on-site support, and outage-proof backups. ## Plans Pricing is by custom quote (free IT assessment available). - Essential — Proactive monitoring & support: 24/7 monitoring & alerting; Remote helpdesk (business hours); Patch management & updates; Antivirus & endpoint protection; Monthly health report - Managed — Your complete outsourced IT department: Everything in Essential; 24/7 helpdesk & priority support; Backup & disaster recovery; Cloud & email management; vCIO strategy reviews - Complete — Fully managed + advanced security: Everything in Managed; Advanced security & compliance; On-site support visits; VoIP & network management; Dedicated account manager ## FAQ - **What is a Managed Service Provider (MSP)?** An MSP manages your IT for a predictable monthly fee — monitoring, helpdesk, security, backups, and maintenance — giving you a full IT department without the overhead of hiring one. - **Do you support businesses outside the United States?** Yes. With offices in Miramar, Florida and Kingston, Jamaica, we serve clients across the US, the Caribbean, and worldwide. - **How quickly do you respond to support requests?** Managed clients get 24/7 monitoring and priority helpdesk support — most issues are acknowledged within minutes and remote fixes begin right away. - **Can you work with our existing systems and cloud?** Absolutely. We work across Microsoft 365, Azure, AWS, VMware, and on-premises environments, and integrate with the tools you already use. - **How much does managed IT cost?** It depends on your environment and plan (Essential, Managed, or Complete). Contact us for a free assessment and a custom quote. - **How do I start a remote support session?** Use the Remote Support link in the Support menu to launch a secure session, or call our technical support line and a technician will guide you. - **Can you help my business adopt AI?** Yes — our AI Solutions cover Microsoft 365 Copilot rollouts, AI chatbots and assistants, workflow and document automation, and custom AI integrations, with the security, governance, and training to use them responsibly. Contact us for an AI readiness assessment. ## Resources - [How to Build a Disaster Recovery Plan That Actually Works](https://www.kcgtechservices.com/blog/disaster-recovery-plan-guide): Backups are not a recovery plan. Here is how to build a DR plan you can actually rely on when something goes wrong. - [5 Signs Your Business Has Outgrown Break-Fix IT](https://www.kcgtechservices.com/blog/signs-you-need-managed-it): If IT problems keep interrupting your team, it may be time to move from reactive fixes to proactive managed services. Here are the warning signs. - [Switching to Business VoIP: What to Expect (and How to Avoid Downtime)](https://www.kcgtechservices.com/blog/switching-to-business-voip): Moving your phones to VoIP can cut costs and add features — if you plan the cutover right. Here is what to expect. - [A Practical Guide to Adopting Microsoft 365 Copilot Safely](https://www.kcgtechservices.com/blog/microsoft-365-copilot-guide): Copilot can save your team hours every week — but only with the right data governance and rollout plan. Here is how to adopt it responsibly. - [Cloud, On-Prem, or Hybrid? Choosing the Right Setup](https://www.kcgtechservices.com/blog/cloud-vs-onprem-hybrid): There is no one-size-fits-all answer. Here is a practical framework for deciding where your workloads should live. ## Pages - [About](https://www.kcgtechservices.com/about) - [Services](https://www.kcgtechservices.com/services) - [Contact](https://www.kcgtechservices.com/contact) - [Remote support](https://www.kcgtechservices.com/remote-support) - [FAQ](https://www.kcgtechservices.com/faq)